Service Commitment

Bdefu machinery technology (Changzhou) Co., Ltd. always adhere to customer-centric, think about what customers think, keep up with cutting-edge technology, through independent innovation, develop high-efficiency products, build industry brands, and provide every customer with suitable With a zero-distance attitude, the pre-sales and after-sales service work is done more intimately, so that customers can use them more assured and worry-free.

1. The product will be guaranteed for 12 months free of charge from the date of shipment. If the equipment is damaged due to non-compliant operation or external factors, it will not enjoy the free warranty treatment.

2. Provide users with communication services on a regular basis. The content includes: understanding customers’ trust in products and listening to customers’ opinions and suggestions on products, and then introducing customers to the company’s development trends, new technical functions of the products, and new product series launched by the company , To provide customers with the experience of users from all walks of life in using the company’s products.

3. The company has a 7x24-hour service hotline (+86 15380015887); the company will provide emergency solutions by telephone or fax within 2 hours after receiving the problem from the user. When it is confirmed that the equipment is faulty and needs to be repaired on site, the after-sales service will be provided The personnel will arrive at the site and perform repairs within 48 hours. In case of special circumstances or a long distance from the company, you must arrive at the site for maintenance within the time agreed with the user.

4. Every time the product is repaired outside the warranty period, if parts need to be replaced, the company only charges the basic cost. If it needs to be returned to the factory for repair, the freight will be borne by the user.